12 responses

  1. John
    March 2, 2018

    What am I missing? I followed steps 1, 2, and 3- and all I got was Siri, awaiting instructions. Don’t we accomplish the same thing by pressing the bottom volume button and the power button simultaneously to shut it down?


  2. threedog
    March 2, 2018

    You’re not missing a thing. It’s obvious that a “hard reboot” is simply accomplished by powering off and then back on. Whe I read this I also tried the directions because I was like wtf and also got Siri. Sheesh. What kind of a “tip” or “trick” is it when it’s the obvious?

    • remrem
      March 3, 2018

      No, what you both are describing is a simple power down or power off (rebooting) of the iPhone. That will solve some issues. What is necessary to fix this issue is a hard reset. In older iPhones the hard reset was done by pressing the power on and home buttons together until the Apple Logo appeared. The iPhone X does not have a home button and therefore requires a different set of buttons.

      if You follow the directions in the article correctly, you will not get Siri, you will wait a little while pressing down on the power on button and then the Apple Logo will come on and the iPhone will reset (as opposed to reboot). You possibly waited too long after each press. Do it quickly on the up and down buttons and then hold down on the power button immediately.

      • John
        March 5, 2018

        I’ve tried this “fix” numerous times and all it does is provide me with the option to shut the phone down as usual. Upgraded by OS and it seems to be working fine on my iPhone 6+.

  3. DP
    March 2, 2018

    easy to fix in 3 steps:
    1) open window
    2) throw iphone x into open window
    3) get yourself android phone

  4. nateaych
    March 3, 2018

    This sounds like the same issue that plagued the iPhone 6Plus that Apple refused to aknowledge and is currently under class action suit. See article https://motherboard.vice.com/en_us/article/xyg59d/iphone-6-plus-touch-disease-touchscreen-problems

  5. Pete
    March 3, 2018

    I have not had the described problem to the point of having to take any new action (i.e., maybe a few taps – instead of the usual one – were necessary). However, I was unable to download music; I could access Apple Music, I could listen to anything I selected, I just could not download. I tried the power-off reboot (soft) – not the hard reboot described above – and then could download. This situation happened across two system upgrades/reloads. For about the past month, this problem has not recurred. Friends with iPhones have said a hard reboot about once-a-month is a really good idea….

  6. Jeff
    March 4, 2018

    Gee do ‘ya think by now the overpriced junk Apple sells would have any reliablity? DP got it right or try string & 2 tin cans V. 2.0

    • John
      March 5, 2018

      Ge thanks Jeff. You and the squirrels out in the yard are going to be my “go to” tech advisors from here on!


  7. luke
    March 6, 2018

    I have the same issue with anew iphone SE, I returned it and switch back to 11.2.2 and no problems.

    11.2.5 and 11.2.6 = SUCKS! ( i bought 4 iphones in past month/returned) all do the same. Or i jsut had bad luck?

    Hope this helps someone.

    • Millsy
      March 8, 2018

      I’m sure it has to do with the latest update 11.2.6 as I have only just come across this issue on my 12.9 IPad Pro 2 since downloading the latest update, it had never been an issue prior to this. I really do hate how Apple forces you to keep the updates once it’s downloaded even if it’s causing annoying issues.

  8. JB
    March 12, 2018

    My issue is usually just with texting or emailing someone. The screen freezes for about 7 seconds and then catches up with what I typed. Super annoying. I’ve tried all the suggestions but still have the issue. Oddly, I had it on my iPhone 6 and assumed it was the issue because it was having various issues, but when I got the iPhone X, after a couple days the same thing happened.

    Usually I just need to close 5-8 apps and then the screen doesn’t freeze when I type, but that is annoying for a $1200 ‘smart’ phone. Apple’s support forum has several threads about it, but Apple rarely comments on this issue.

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