49 responses

  1. Tiong Boon LIM
    December 2, 2017

    iPad Pro Gen 2 12.9” iOS 11.2 Safari frozen and Chrome cannot load! What’s happening to Apple? :-(

  2. James H
    December 3, 2017

    I’ve had this problem on iPad Air2, but only AFTER installing ios11.2.

  3. Peter G
    December 3, 2017

    Started for me Friday night about 9PM. iPhone was showing the black screen about every 60 seconds. I happen to be on vacation 3 time zones west from home.

    Managed to get it to stop by doing a device “Reset All Settings”. Warning: your passcode, fingerprints, wifi SSIDs, & preferences will be erased, but data (music, contacts, photos) and applications will remain intact.

    • Mahasin
      December 5, 2017

      I had the same problem on friday about 9 PM, “reset all settings” worked for me only for 24 hrs then the problem returned and not able to fix it yet. My iPad air 2, iOS 11.2

      • Mahasin
        December 5, 2017

        I just fixed the problem by downloading iOS 11.2 from iTunes through the computer connected to my iPad. good luck

  4. Usha
    December 3, 2017

    Had this bug hit my IPAD on Dec 3
    however not sure it works
    will take it to store

  5. Secundius
    December 3, 2017

    I wonder if this is just a Ploy to get YOU to buy the iPhone X…

    • RustyShackleford
      December 3, 2017

      Everything seems fine on my Iphone SE but I’m totally blind so I wouldn’t know but I can make and receive calls ok.

    • merissa
      December 12, 2017

      the bug just hit my iphone x last night :( so nope

      • Wade
        December 16, 2017

        Correct…the X is not immune. happened to mine last night, but update took care of it.

  6. Elechi Agbi
    December 3, 2017

    This bug hit my iPhone 6 Plus in the 2nd if December. Hadn’t really read about this problem and struggled a bit with resolving it. Wasn’t aware there was an update but tried updating and it resolved this rather annoying bug. Kind of sad Apple didn’t issue a warning when they were aware of this impending date dependent bug

  7. lea
    December 3, 2017

    mines been doing it all day since this mroning(12/3). i requested the update so we’ll see if it helps .

  8. Jay
    December 3, 2017

    Thank goodness this hasn’t happened to me, but I’m curious about the fixes. Given how the “crash loop” is described as “the moment you enter the passcode the device will crash yet again” how could anyone do any of the fixes described?

    • VJR
      December 4, 2017

      My thought exactly!

    • Pat
      December 4, 2017

      The phone takes you back to wherever you were when it last crashed. So if you were in the middle of updating, then a crash, it will come back to the update and continue until it crashes again and repeats.

      Eventually you get through it and the phone reboots to apply the update. It took me about an hour to complete that way going OTA. Using iTunes to apply the update would probably be faster

  9. Harry
    December 3, 2017

    My Safari has dissappeared from my iPhone. Took it to Apple store but next day it happened again. Is there a change in Safari or is it a virus? How do I get Safari back on my new iPhone? Another person I met in Apple store has same issue.

  10. Chris
    December 3, 2017

    Hi,
    it happens to me before 2nd Dec and just read this on this blog.
    But how you guys update to 11.2 while it still stuck in a crash loop?
    Please help

  11. Mary Coles
    December 3, 2017

    How frustrating is this! A very timely and helpful article. Thank You! After a gazillion crashes and restarts, I finally managed to get Do Not Disturb turned on but cannot get iPad to stay active long enough to get the update completed. Any other suggestions please?

    • toin
      December 3, 2017

      Turn off all the Notifications one by one via Settings > Notifications for all third party apps (not Apple apps), then you should be able to install the update.

      You can also update through iTunes on a computer.

      Good luck! A very annoying bug.

  12. Konark Gupta
    December 4, 2017

    hi, I am facing a similar issue on iPhone 5 running 10.3.3. But since iOS 11 update is not available for iPhone 5 how do I get the patch?

  13. VJR
    December 4, 2017

    My thought exactly!

    • VJR
      December 4, 2017

      Sorry, accidentally duplicated a comment made higher up.

  14. Arief
    December 4, 2017

    Just browse yesterday after my iphone 7 suddenly have this problem when i wake up in the morning of 2 December. I was in a holiday in another city and couldn’t access my computer, so frustrating. I turn off all notification and the problem fixed instantly. I don’t know which app notification caused this problem.

  15. Jeff
    December 4, 2017

    This sounds like Apple… wouldn’t interview me w/25 years Sony experience but you spoke to idiots that worked @ the Gap!

  16. Leneisha Sterling
    December 4, 2017

    Thank you! Why isn’t this the top option when I Google the issue?!

  17. Nirob
    December 4, 2017

    I use iPhone 5s. After 2 days of updating iOS 11, my phone didn’t open (black screen). When i connected my phone with computer using itunes it detected my phone in recovery mode and i restored it again and it opened. But since that my phone turns off automatically twice or more time daily and i can open it by pressing both of Sleep and Home buttons for about 10-15 seconds. How i can fix this problem??

  18. fariz
    December 4, 2017

    i turn off all notification and problem solved!!!! and i don’t know which app cause the crash because i turn off all notification in order to update to latest ios. thank you

  19. Derek
    December 5, 2017

    Update fixed issue. Crashed about 7 times during update download and then took about 15 minutes to install.

  20. Diane
    December 5, 2017

    First I connected my iPad to my Mac pro. Then I reinstalled iOS 11.2 ,So far so good!! It reset several times during the download but never stopped the download, until the download finished. Never found how to update iTunes or to show which version I had😖 no need for it now😆

  21. KariL
    December 5, 2017

    This happened to my iPhone 8 today. Thanks for the fix! I turned the Do Not Disturb feature on first but that didn’t work. I ended up having to shut off each apps notifications (I was able to shut off about three before it would black screen out on me again).
    I am curious as to why this update didn’t push to my phone over the weekend as other users mentioned… anyone have ideas??

  22. Phredrone
    December 5, 2017

    Apps would crash several times a day. I do not have any notifications enabled.

    I just updated to 11.2.

    I do not have any use for Apple Pay iMessage, Gamecenter, or social networking. My wife and I live mostly “off the grid”. We only have two cards for hotel, rental cars, or airline tickets. We pay cash for everything else.

    The red “nag” dot is sitting on my settings icon. It is not really a big deal, but would be cool if it went away.

    • Phredrone
      December 5, 2017

      The red dot is a reminder to “complete my setup”.

  23. Thorsten
    December 7, 2017

    Same here since tonight… crashing after even opening settings or app switcher. Apple: get it FIXED.

  24. Jerec
    December 7, 2017

    Had this happen on a iphone 7 with ios 11.2

    The patch hasn’t fixed it.

  25. Achilles
    December 7, 2017

    I have an iPhone X at iOS 11.2 and this issue just started happening Dec 7th. I had to turn off all notifications by going to each app in the notifications menu. iOS 11.2 DOES NOT fix the issue.

  26. Amy
    December 9, 2017

    My Iphone 6 started doing this early this morning!!! It continues to do it as i try to install the IOS 11.2. Extremely annoying!!!!

  27. Eayvon
    December 12, 2017

    I was able to fix mine by re-setting the settings only on the device!

  28. Thomas
    December 12, 2017

    Turn off ALL notifications (even put the phone Do Not Disturb mode) and you can update the software.

  29. Oleh
    December 21, 2017

    6S, iOS 11.2, Do Not Disturb does not help. Airplane mode doesn’t help too (how the notifications can come in Airplane mode?!).

    Installed 11.2.1 update and it helped.

  30. Krishna
    December 24, 2017

    I’m on iPhone SE, iOS 11.2 – facing this issue since today. What a shame Apple! Very frustrating.

  31. Athar
    December 24, 2017

    Got this problem today after connecting my iPhone X to itunes. Fixed by upgrading to iOS 11.1.2

  32. Barbara
    December 31, 2017

    I have an iPhone 8 Plus. In the middle of dialing a WhatsApp call screen went black with spinning wheel cursor. None of the fixes work. It’s stuck. Won’t be forced to shut down. It’s updated to 11.2.1. Any ideas?

  33. Barbara
    January 3, 2018

    As a follow up to my query in case my issue happens to someone else, my friend, a computer science person, said: it’s stuck in a cpu instruction; cut it’s power. In other words, let it die. Sure enough it cut out at 4% and good as new.

  34. Barbara
    January 3, 2018

    PS I like this site. Very clear and knowledgeable information. Thank you!!

  35. Faith
    January 3, 2018

    I just got a new iPhone 8 while out of town (the backlight went out in my old one). I haven’t even hooked it to iTunes yet. So tonight it crashes. I’ve literally only had it a week. I tried to hook it to my computer but it asks me to agree on the iPhone—which I can’t do. What now???? This is super frustrating.

  36. Niraj
    January 9, 2018

    I was using my I pad 4 and suddenly it shows apple logo streaming and then automatically shuts down and never open up. My battery is 100% ok because It was giving full day back up after the full charge.
    What may be the solution please?

  37. Lynn Wilson
    January 10, 2018

    I just got a replacement 6S from my carrier today. Downloaded the latest 11.2 upgrade, but after less than 1 hour os use, the screen went black, and the little wheel started turning. The upgrade DID NOT fix the bug. Come On, Apple. Really.

  38. Ray Vrabel
    February 5, 2018

    I have an iPad Air 2, running iOS 11.2.5. When I attempt to open the native Clock app, I get a black screen. Interesting the “Clock app tabs” do appear at the bottom of the blank screen, slightly dimmed. No response when touching. I’ve tried Force Closing and reopening without any success. Even after Force Closing all app and performing a Net reset, when I try the Clock app I get the same blank/black screen. Occasionally, I’ll try the Clock app later in the day and it will appear and work. The problem is that i can no longer depend on it to actually sound an alarm that I’ve created on the particular device (alarms don’t sync across devices; iPad, iPhone, Watch, although I think they really should. I have seen the same problem on my iPhone 8, but less frequently. HELP…!!!

  39. Jeff i
    March 4, 2018

    I’m currently fighting this on my iPhone 7, running 11.2.6

    My iPad did the same but resolved itself with in a day, tomorrow will be 1 week with my phone being stuck with this black spinning wheel. Anyone find a resolution yet?

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